Most major companies may vary in how they do business and maximize profits.

Some of them hire cheap employment to respond to phone and customer inquiries. Some of them reduce angry clients with only calm messages and recording calls to use when needed. Or put customers for long times on waiting until they are getting tired.

Also, they measure the Call Center and its impact on earnings in negative calculations. Some of them insert legal gaps in warranty certificates to evade solving customer problems, or loading costs when needed.

When you’re an employer and consider customer service as a cost center only, may all these steps be logical. On paper, you have numbers of profit and loss, and must be worked out to reduce these costs and raise profit margins or maintain the best scenario of the company.

But customer service in truth is a profit center, for four reasons:

First, because the customer who calls you or comes to your company is already a customer that you sought to get them earlier. At this moment they have a suspicion of you and how you will solve their problems, everything you will do for them, is the picture that will be in their minds, so watch out your reaction to them as it is a recording in their minds, that you won’t able to erase it in future.

Second, because your competitors decided to be bad for the importance of customer service, and they considered an additional cost of the company and then they should not bear, but on the contrary to the cost of the client. Be careful, the opportunity to lose your customer is very easy with no expectations.

Always put in your mind that you can not make a better car 10 times other than your competitors, but you can easily produce customer service to your car better ten times than most competitive companies can offer.

Thirdly, because in our industrial and technological economy we currently live in, people always love to narrate stories of others about the service they have passed and received when buying from you, and when using the product, and at the most difficult situations they passed by, which are maintenance and retrieve the defective product.

Thus the word mouth is spread among society easily, based on what you have done.

Finally, repeatedly proved that the most valuable customers for your company are loyal customers. While your team is being trained on marketing, promotion, and advertising, and making a big fuss on social media to attract new customers, it will be better to convert your existing customers to loyal, recurrent clients, and ambassadors.

Thus, the money spent on customer service is not in vain or reduces your business profits. But actually, this money returns repeatedly with the customer’s return to you again when they stick to your products versus your competitors.

Do not let your customers talk badly behind your back, while you can do the opposite.

We live in a “skill economy”

Go to school and then to college, get good grades, apply for a good job, get married, have kids – that’s what our parents and teachers taught us, right? They wanted us to be safe, so they told us to do what others are doing.
But they didn’t tell us that successful students often left school with debt and did work or jobs they hated for the rest of their lives.
Even the smartest minds spend years studying with so much hope, only to realize that most of their skills won’t be put into practice upon graduation. They end up feeling lethargic and what’s their importance inside companies.

According to surveys, a big number of people hate their jobs. 60% of Americans report that they would need an increased income of at least $6,000 per year to live comfortably. The study showed that only less than 20% are happy with their current income.

For some, these numbers may be frightening, but for those who are ready for change, they hold plenty of opportunities.

Our education system and work today is based on the industrial age: children go to school, so parents can work, and most jobs do not require cognitive skills. Instead, it’s the physical effort that counts. If you work more hours, you produce more.

Unfortunately, we have adopted the same principles in our current working life even though they are meaningless to knowledge fields.
If you want to break out of these old patterns, possibly make more money, and increase your quality of life, you have to learn new skills. It’s not always easy, but spending your life in a job you hate or that doesn’t live up to your full potential is even more painful.

“You can’t get a traditional education and then expect to live an extraordinary life.”

Tony Robbins

Your Words Matter

One of the most underrated skills in today’s business world is writing.
Everyone thinks they can write, but surprisingly few people can write well. Although our attention spans are decreasing, the written text remains a timeless medium and will not be out of human life any time soon.
The truth is the opposite: the fact that so many people write poorly increases the demand for well-written texts.
Almost any kind of business needs written words. We write emails on a daily basis, write content on our websites, ad campaigns, marketing and sales, even product descriptions, and much more.
By mastering the art of words, you can increase your impact and communicate better with people – whether they are your customers or co-workers.

Another great advantage of writing is that it helps you organize and structure your own thoughts. Brainstorming or thinking without writing is only half the battle. However, writing helps you visualize and structure the problems you encounter or the ideas you have. Even if it’s just a matter of putting your thoughts into a 10-minute journal, writing consistently and learning more about how to write well can help you in many situations in your life.

How Do I Learn To Write:

The most important tip about writing is to keep it simple.
In a world where most people try to seem smarter, simplicity is strength. No one wants to read your email or product description twice because they don’t understand your point of view. We are all busy and want quick solutions. The next time you write something, ask yourself: “How can I simplify this?”
Becoming a better writer isn’t about the writing itself. It’s more about being honest with yourself when writing.

But the following is also important, it is similar to writing but completely different…

It’s Talk!

We all talk, however, only a few people know how to speak better, so it benefits them both personally and their business.
Like most other important skills, we never learn how to speak well, communicate with people and make a good impression. We only speak because we can and have the ability to speak, but not necessarily because we are good at it.

Speaking is the most natural form of communication with people. In our highly connected and fast-paced world, deep connections are becoming more important and valuable.
If you know how to influence and persuade people (through writing or speaking), you will always be able to increase your income and influence.
If you can’t get people to listen to you, it doesn’t matter the brilliance or importance of your ideas.

All influential leaders know how to move people with their words.

It was known of Omar Ibn Al-Khattab, may God be pleased with him, that he was “if he spoke, people would listen,” meaning that his voice was strong that attracts and forces those around him to listen to him.

Steve Jobs, Warren Buffett, and Tony Robbins are just a few examples of humans who have moved on and influenced millions of people. And they did it with their words. Like them or not, they are influential and have more power than someone who has a “better” message but can’t get it across to an audience.
Schools don’t teach this, but in real life, you have to knock on people’s doors (at least figuratively) and talk to them. If no one knows you exist, they will find it hard to hear you. Knowing that you can speak well also gives you confidence and credibility. We all know how awful it is to stand in front of an audience with sweaty hands and trembling knees.
These presentations and public speaking are not as bad as you sometimes think, but they will make your audience feel bad and boring because of your lack of confidence. However, if you can speak with confidence, people will look at you with interest, and it will be easier to convince them of your ideas.

How Do I Learn To Speak:

The easiest way to become a better speaker is also the most straightforward… Speak. Flex the muscle of your tongue to speak well, select words until you get used to them, and become a part of your personality.

Since public speaking is a pain for millions of people all over the world, many educational institutions offer specialized courses in the matter and help beginners become better speakers.
Toastmasters, for example, is an organization with multilingual branches around the world that trains people to speak in public without fear.

If you cannot join one of these educational institutions, the simplest thing you can do is practice. Practice by reading aloud in the language you want to master, whether Arabic, English, or other languages. All you have to do is read anything, whether a book, article, newspaper, story, out loud to those around you at home, to your family, to your children or even to read in front of the mirror. As the days go by, your tongue will become more fluent in the style of a pro. But just stick to this daily habit, even for a few minutes.

Life is easy if you can stick to your own words

Changing your life is easy. It’s a 3-step process, no matter what exactly you want to change:
First, you have to ask yourself where are you? And being honest with yourself about your current situation.
Next, you need to clarify where do you want to go? And be specific about your desired destination.
And finally, to ask yourself which way will you get from where you are to where you want to be?

If, for example, you want to lose weight, how can you eat fewer calories? How do you move more? Of course, you will suffer from a calorie deficit long enough.
It doesn’t sound strange to you, most of us have heard or read this before, right?
In fact, most people know exactly what to do to lose weight: eat less, move more. However, the global obesity rate has nearly tripled since 1975.
It’s strange, isn’t it?

The problem is that change is not about knowledge; It’s all about doing it.

It’s Discipline

Even if losing weight or staying healthy can be boiled down to a few simple rules, most people fail to follow these rules because they lack discipline.
It will always be easier to eat a bar of chocolate than an apple, and pizza will always smell better than a home-cooked meal.
You do not fail to achieve your goals because you lack knowledge. Most of the time, you fail because you lack discipline.

How can I be disciplined?

Doing the hard stuff is a skill that will benefit you in all areas of your life. Discipline depends on short-term sacrifices, so it can lead to long-term freedom. And the easiest way to stick to your words is to make things easy for yourself.
Do not rely on your willpower. Instead, create an environment that supports you.

If you want to eat better, stop buying unhealthy foods.
If you want to move more, take part in sports activities that help you exercise in an atmosphere where many people encourage you more.

If you want to read more, put a book in front of you, next to you, in your car, next to the bed, and when you read leave your phone in the living room, or far away from you so as not to distract you.

It is not difficult to achieve most goals in life. It’s just your brain trying to trick you into choosing the easier options.

Our final thoughts

Most of the time, making changes in our lives is not about the big or great things we imagine. Rather, it is the small daily routine that accumulates over the days that determines our success in everything we want to achieve.
Oftentimes, change is about two things: changing your mind and making an effort. The moment you decide to learn, you are already ahead of the majority of those around you.
If you want to be more valuable in the workplace, have a greater impact, or feel more confident, you will inevitably have to work on yourself and develop certain skills. Writing, speaking, and discipline.

And although they are invaluable, you can learn all three skills for free. So what are you still waiting for?

In life, we face all kinds of decisions, especially if we choose to create a business for ourselves. Should I do this……………? What about this………………? Is this………… a good idea? What to do in each case and question can be stressful and costly for us. If we’re not careful, we can find ourselves in what Benson Shapiro calls “tactical hell,” where we only see what’s immediately ahead or under our feet and lose sight of any more extensive plan for our lives.

In my consulting business, which has involved me with many organizations and individuals over the years, I’ve found three critical decisions that, if taken early, can eliminate a lot of this anxiety. If you follow them, they can prepare you to be a successful person and put you in a position to enjoy that success. These three options can change your work life.

The two main criteria for anyone making choices about how to manage their life and work are:

1) What will bring you money?

2) What makes you the happiest?

1. Choose “Why.”

Deciding to do something for money is a bad idea. Money isn’t bad, but if your goal is money, it will be like putting you on a treadmill and walking on it. Or, for example, someone who sells drugs to pay for his treatment or the treatment of one of his children. Over time, you will have more money. But then you will face the choice that many people face and find it challenging to make the opposite decision: Should I turn off the money machine? If you have acquaintances or relationships with characters who rush to get money in various ways, you will find that many cases of them end in miserable lives!

This is why you need to know why you do what you do. Otherwise, you will give in to powerful forces that you would not have expected. Simon Sinek talks about this in his most famous TED Talk; of course, if you’ve heard it before, you’ll feel like it’s an old idea. Everyone needs a reason to exist. A reason why I am. A sense in which the purpose is declared and clear. So you will find in some companies that have succeeded after going through a lot of frustration and mistakes, they always stop for a moment and think about the fate of their work and their lives: Why the hell are we doing this? From those discussions, the answer is clear:

* We want to work with clients we are proud of.

* We want to do work that gives us the freedom to pursue our individual creative projects.

That’s it. What to do, who to work with, whom to hire to work with us, how much money we will pay for it, how much to expand the business,…. and other things. We will not even talk to clients who are likely to conflict with these reasons. We will regularly reject all kinds of opportunities that would look great but aren’t what we do inside our companies. On the contrary, if you have accepted everything or every job that has been offered to you in terms of work – you are not as free, independent, or in control, as you think.

Decide who you are and what you are not, i.e., what should and should not be done and accepted. It will make you better at what you do – it will focus your energy and strength on a unique object of your production and allow you to excel in it in the future like many companies that have excelled globally.

A note on money:

You may have noticed that it’s part of the “why” we’re looking for (otherwise, without money, what we’re doing wouldn’t be a business), but money is context-bound. Money is, of course, necessary, but it is not the most essential thing in life. It is a tool that God has harnessed for us. As Viktor Frankl said in his book Yes to Life: Despite everything, “The possession of money should mean that one is in a good financial position in which one can control it, not the other way around. And man’s preoccupation should not be to collect money, but rather the aim of work and life is the pursuit of ends—those ends that money should serve.”

2. Decide how you want to live

Your work and life will be intertwined. You work to live and support yourself and those around you, and for some of us, you live to fulfill your desire to succeed. But this raises the crucial question: How would you like your life to be? What is the life that will make you happy? Although you may ignore these questions for some time, you will eventually find that they cannot be ignored.

When I provide consultancy to companies and talk with some successful people and companies founders, sometimes the talk comes about money. What the founder and the business owner can use his money for something other than raising his company’s capital or putting the money into the bank account directly? You find a number of successful people who tell you that their personal needs are few, or you find an answer: I don’t really use it; my personal needs are less. However, there is always the desire to start a company and think primarily about money…even though it is not an essential part of their personal lives.

What is important? For us, the answer is taking some thought, but it turns out that most successful people are looking for time to get creative. About time to read. A time for life amidst beautiful experiences. Or the freedom to set their own schedule to do what they love. Or the ability to live in peace of mind. Or not being told what to do.

The sad truth is that many people will tell you about the companies they built, designed themselves, or employees who looked for specific jobs to go with and made them their main concern even if they joined after several years of toil, making them miserable. It’s as if they had never thought of transcending accomplishments and never thought about the kind of life they hoped would help them live. Turns out they wanted to do all these other things with their lives, and instead of getting close to it, their new job kept them away from it. “We work a lot and deprive ourselves of free time so that we can finally have free time, and we get into wars so that we can be at peace.” This is unreasonable!

Do a quick review of the most fun and fulfilling day of your life. Now make sure you are working towards this, not far from it.

If you don’t want an office, don’t establish an office. Several companies run their businesses remotely. If you enjoy working a lot, and it makes you feel good, you probably need something with many responsibilities and demands. If you want to influence more than financial success, be sure to choose something that allows you to do so. If you are a calm person, you need a lifestyle that enables you to calm down and not force you to always be yourself. If you thrive on caring for those around you and collaborating with others, choose accordingly. If you want to live in the same place for a long time, buy a house. If you don’t want to, please don’t buy. Over and over again, think about your life and your decisions.

It is said about Alexander the Great: that he hoped to conquer one of the regions, so in order to avoid the conquest of Alexander, the people of the region offered him part of the region as a concession to him. Alexander replied by saying that he did not go all the way to Asia to accept what they were willing to offer. They can keep what he left them. Likewise, we must tell everyone who tries to distract us from our lives or our business that we have no time to accept the rest of your time to spend with me or waste your time and distract me away.

3. Decide to be okay with what others are doing

You may have noticed that the first two options are basically to walk away from what most people do, to walk away from things that aren’t important to you and might be necessary to someone else (so you can focus on what’s important to you). But finding the cause and designing your life around it ultimately means making one of the most complex decisions of all:

Deciding not to care about what other people do

But look at that; he got a weather deal than me! But look at that; he will get abroad to work with a better offer! Look at the car he’s driving, look at his house! Well, are you willing to share everything you have now to be that person with your flaws and advantages? The answer is permanent, no? So abstinence is better. If you decide to go your own unique way, you cannot compare yourself against the people who go their own ways (or worse, follow a path that many people walk in and do not understand but blindly follow). We have to stick to the course that we choose for ourselves.

For your business, your decision may have meant turning away a lot of money. This means not doing a lot of the things that traditional marketing companies do. That’s fine as long as these options make you and your staff happy. But those things that other companies have a particular interest in are prestige, media, hype, etc. Perhaps if you compare yourself to them, you will feel a little queasy or tight, so you must determine your path.

Not only do people envy those who work with them in the same field or industry or even live the same way of life, but many times you find some rich people envy the educated, and some celebrities envy the rich, and so the circles go. Despite all this envy, they do not show themselves a problem and annoyance.

In fact, there is nothing more futile in life than choosing a specific strategy and waiting for different results. So don’t make yourself feel inferior for not having something you deliberately chose not to pursue.

Now, what if your friend was making a lot of money, or if a company got a lot of media attention for something they did? What if they work with this client or that? Or if they just signed a deal with so-and-so? You have clarified your purpose; you have purified your life priorities.

In the end, things will work out for you the way you choose them, but again, only if they are put in their own context.

People do not compare two different things. Nobody compares the sales volume of an opera singer with the sales of a pop singer. No one compares an individual player such as a weightlifter to a sports team that plays soccer. So why bother about what some people bragging about on social networks like Facebook?

This does not mean that you should not push yourself forward and not develop yourself.

Life and work are not a race.

We have to run, speed up and achieve. But don’t be deceived by the race and the cheerleaders; focus on being the runner; you have to run as hard as you can. At the same time, ignore the other people running next to you in the paths of life and work, each using a different clock, a different distance, and a different route from yours.

Be happy with the life you choose for yourself, and live it to the fullest. Leave the lives of others to them, whether they are happy or unhappy.

***

These options are not easy, but they are essential, so:

Make it for yourself. Don’t run away from them. Otherwise, you will face it in the future, and your pain will be much worse than any initial discomfort you may feel now.

If you’re wondering why you’re not happy, why things are always hard, try this intellectual experience from Roman Emperor Marcus Aurelius.

At first, you can imagine Marcus Aurelius was a busy man, perhaps the busiest man in the world. He had 15 children from his marriages. He lived in the shadow of a pandemic of pervasive diseases such as those of our time or theirs. He had annoying stomach disease. He also took philosophy lessons.

Despite all of the above, he is the emperor of Rome. Which under his rule spanned more than 3.5 million square kilometers, and about 120 million people lived in the kingdom, for whom he was responsible.

How did he manage everything? How did he do everything and without losing his mind? Or the empire retreats and becomes disastrous?

One question in our lives plays a significant role

“Most of what we say at a day or do is not necessary, Marcus Aurelius wrote in his Meditations. “If you can eliminate it, you’ll have more time and more mental calm. Ask yourself at every moment, “Is this necessary?”

Think about your own life. Think about how many hours you spend per day inside work, and you think you have done great hours that day. Think about your living. Think about what your marriage or relationship with your wife and children looks like. Think about the political movements or parties that you support and follow. Think about what you spend your money on. What are your goals. What a way to arrange your schedule. Even think about the thoughts that go through your mind.

With everything you do in your life and day, think about what you say as you talk to others or whatever you manage or own. Always ask yourself, Is this really necessary? Is this a fundamental thing I have to do? Is it good for others, or is it just to consume and pass the time, always think about your stuff like that? Why am I doing this? What will happen if you change?

So you always find us wondering why we don’t do our best! Why things are complicated! Why do things take more than they deserve! Why are we not happy!

That’s because we do so much. Or we’re doing things the wrong way. Or we insist on doing the wrong or unnecessary items.

In Greg McKeown’s book called Essentialism; most leaders love this word. If you want to reach your goal, you just have to do what you should do, the way they should be done. If you look at them, most of the things around you are marginal things that you’re engaged in.

That means being comfortable with saying “No” to many things that consuming your life. It will be like getting rid of excess fat in your body that causes you to get heavy while in movement. But you’ll soon realize when you get rid of these fats, you give way to saying “yes” to essential things that you should focus on and engage in. Of course, the opposite is true; when you’re overloading yourself with a lot of fringe stuff, you’re saying “yes, welcome” to many topics you don’t need that are reflected in making your life less than you deserve. So you may find some people around you are upset because you are breaking the norm. They want you to share time-consuming side conversations with them. Of course, you may be embarrassed by your co-workers that they will become alien to them and do not share the same snippets. Still, by filtering out the essential things from the unimportant, you make your life and the lives of others happier by making life valuable.

We’re told Life is short.

When you think about your life and years old, you’ll see that we have a short time to live, but we, in fact, lose a lot of it. Life is long enough, and we have been given a good enough amount of them to achieve the highest achievement if they are well invested. When it is wasted in the random, disorganized luxury, and our time spent on any activity that is not good and does not bring us anything useful, we are finally forced after many years to realize that we have lost so much and may have entered the stage of hibernation or clinical death literally before the last stop-trip due to death.

We don’t get a short life, but we make it short.

We are not deprived of good times, education, or conscious minds, but we are wasting these grants that God has given us. Just as when things fall into the hands of a wrong heir or the owner of abundant wealth, he is unconscious, squandering every beauty in his life. This wealth is wasted in an instant. On the other side, even if this wealth is modest and simple in the hands of an heir or a good owner, if it is assigned to a faithful person, it increases with use and is careful not to waste it.

Drop the above on our lives, and you find that our lives and times are greatly extended if we manage them properly.

When we went through the Corona epidemic, which stopped life all over the Earth for some time, most of us went through the days:

– Fewer travel trips.
– Dinners outside the houses are fewer.
– Fewer business meetings.
– Less income.
– Fewer tasks.

You could say that the Corona outbreak was the most extensive forced life experience in history. The disease has shattered many of our assumptions about what is necessary and not necessary. Like, this work or meeting can’t be done remotely! Or I can’t live away from my friends and family!

But it did happen. The children sat learning from home, business meetings and birthday parties took place online at home, and people kept away from their colleagues and parents for fear of passing on the disease to their loved ones. Our weekly outings, annual trips, and shopping stopped for hours inside malls and shops.

We had to start with less. We had to reinvent how things work. We had to reorganize everything in our lives.

Some times of this epidemic have been difficult to endure. Sometimes we were sad and lonely. But other times were more light and cheerful for us. Because although the last few months have been difficult, it has also meant to us amid this epidemic that we have become:

– We eat more lunch and dinner at home with our parents.
– We give more appreciation to important people and things in our lives.
– With our eyes from windows, we see the view of the sky and nature around us.
– We pray to God and approach him with obedience.
– We write more focused articles and topics on more weighty topics.

As Marcus Aurelius wrote: “Doing only what is necessary leads you to double satisfaction: doing less and at the same time doing better.”

So take a minute today and ask yourself Marcus’s question. Is this necessary? Should it be done? Can it be dispensed with? What do I really need to do? What if I say no?

What happens now?

Many times you go through, you will find the answer is that “no,” it is not necessary for me to do. It is neither essential nor necessary. By saying “No,” you do not run away from your responsibilities and duties. On the contrary, you become better and perform your essential duties simply and without complications towards your family, work, and yourself.

Like most people around us, we as humans stumble and are stuck all the time – stumbling in our thoughts, feelings, physical challenges, and creative ideas. When we stumble upon something, the first thing we do is try to deal with it directly; we try to deconstruct the idea, lighten the feeling we have, or try hard to impose ourselves on a way of thinking through creativity.

Sometimes this method works and we find solutions, and often it does not. When the unexpected doesn’t happen, the best thing we can do is get away from the idea or the problem. But it is also the most difficult to accept, as most people hate problems and things hanging without solutions. Oftentimes, we are faced with a strong desire to continue to solve the problem. However, what happens to most people is just the opposite, the solution lies in when moving away from the problem and leaving it, the solution comes.

Some research papers in various fields show that finding a solution to a problem does not happen when you are working on, but when you move away from it.

And this is exactly why we reach moments when we find the solution and say “aha…I got it” and that happens while walking, taking a shower, or driving a car. Also, this is why some of the best physical achievements for athletes occur after they have taken a vacation or a long break. Almost every athlete has a high-performance story that happened after a vacation or on a long trip where they were exercising in minimal training during that holiday.

Now the most important question is when to back out and leave the problem?

Unfortunately, there is no definitive answer to this question, nor is there a device you can wear that says “Back, back off, your efforts are in vain!” But all you can do is consider the following two points:

– In what circumstances does this stumble happen to you?

– At what point do your attempts become in vain?

For most humans, a good time to walk away from this stuck is when you feel like you’re overly stressed and out of nowhere. Rather, let it go smoothly and as normal. You can think of it as a cartoon thermometer: at the top, there is extreme stress and pressure, and at the bottom, there is flow and fluidity. The closer you get to the first, the more likely it is that walking away is best, even if you have to keep trying, and most of us almost do.

It is true that sometimes you have to keep going and think to come up with a solution to the problem. But these cases are exceptions that prove the rule. Leaders among humans and who are responsible for others, keep thinking about solving the problem and alternatives until they reach the most appropriate solution. But for most people, what usually happens is that the further away you go, the more you are done with the problem – and you relieve yourself, too.

It is hard to walk away and find a solution to the problem you are facing when every cell in your body asks you not to stray from the solution and work on it. But usually, this is a good sign that you should do it and stay away from the problem even a little bit until you see the solution.

Being a person of influence in those around you amid the hustle and bustle of business is a very attractive quality

Some people used to jump out of windows to get people’s attention. If that’s not your way of life, and you’d rather draw attention to yourself without the hustle and bustle, give yourself time to go through the six ways below.

1- Never Stop Being ‘The Responsible Guy’

I was once told that the moment you take on a leadership position, your career will come to an end because your only new job is to make sure the people around you live up to it.

We work with a lot of young people who are moving fast in work and life. Without a doubt, the number one reason why some of these young people start to slow down after being quick is that once they gain the taste of success, instead of being more useful to those around them, and continuing with the same quality they were working on which led to the acceleration and success of their careers – they start dealing with their own agenda, build their personal gains and personal future becomes the only concern they work for day and night.

If you want to get people’s attention, always be generous. Offer tips and recommendations to the people around you who appear to be responsible. Watch those around you how are they improving on their professional and academic levels. Do not be stingy in expressing words of thanks and encouragement. Keep a to-do list of what other people are doing if it helps you stick to the habit.

The older you get, the more you begin to realize that caring for those around you is the hallmark of a truly wonderful person.

2- Look At Your “Weaknesses” With Pride

When you are honest with yourself that there is a small flaw in your life, this is a point that enhances the true beauty of being human. This idea was introduced in Daniel Pink’s book, “To Sell Is Human.”
Except that the rule in the book doesn’t just apply to sales. But it applies to us as human beings in our daily dealings at work.
We do not have to try to attract all people to us. If you suffer from stuttering and cannot pronounce words properly, this is a natural defect and can be treated in most cases with some exercises.

All we have to do is try to attract the right people who understand us. Those who understand the person who came in the seventh level rather than the first as their hero. Not all of us belong to the category of Michael Phelps, who has achieved impressive new successes in swimming that no one before him would have expected. We all have flaws. You must not hide your flaws. And never apologize to people for it.

People are seriously drawn to those who choose to make their obstacles their path in life and work.

3- Think Forward When Life Pushes You Back

I hate people who put up barriers between people, it reminds us of putting an oxygen mask on a sick person. When life gets painful, we want to be surrounded by those who prioritize the people around us.
When you get bad news, instead of getting into a self-protective mode and shutting yourself down like so many people do, instead take a minute to ask everyone involved in the problem if they’re OK. Then train yourself to ask this very valuable question:

What is the right first step we can take?

You can still get out of where you are and scream after if you need to. But do these two things first:

– Many people we live with prioritize being charismatic.
– Many people are also drawn to the ones who have self-discipline and have good ideas – even simple ideas – to be effective and calm to those around them, this is when others around us are hysterical or unable to act in the situation.

4- Hold On To Strong Conversations

Popular author and podcast host Tim Ferriss shared some powerful insights he gained during his career when he stated in one of his interviews: “A person’s success in life can usually be measured by the number of uncomfortable conversations they are willing to have.”
Many people tend to shy away from difficult conversations.

If you want your business to stand out, the strong advice is not to do what too many people do.
Be proactive in the face of criticism. Surround yourself with people who can talk to you straightforwardly, and correct you without compliments. You also do not skimp on to the one you love to direct them severely in some cases to change.
Certainly, it can be a bit painful because the psychological and mental development of a person does not come at a cheap price. But be assured that over time, not only will you improve faster than those around you, but the outstanding people around you will start to notice that you are getting better.

Good things in life come to those who are more interested in getting things right than in thinking that they are always right.

5- Commit To Being Constantly Average

Entrepreneurial speaker Peter Shankman reports that a few days ago, he was invited to join an association calling for an ethically cohesive society. But there was one obvious problem with the message: The invitation was only for a group of women. And Peter Shankman, as his name suggests, is not a woman.

Peter says when I received the message, I stopped to think about it. I received it because, in my community work, I built a mental image of myself “that I am good at the basics that many people are looking for, which are startup projects.”

So he came across and wrote his famous quote: “Get the little things right and win the big things. Simply!”

We couldn’t agree more with this. Many of us receive e-mails, calls, or even a message through social media from someone asking us about things outside our business scope, for instance, to nominate a real estate company to rent from, or even a company he wants to work for. In many cases, you are not fully aware of the matter, and what encouraged this person to write or contact you is the image that you are a famous person among others in a good way.

Everyone today is moving fast. Many people respond to companies’ offers, especially employment, quickly, so that they do not miss a job or opportunity, even if it is not suitable. If you want to stand out, do the opposite by moving at a medium pace that is neither fast nor slow to make sure that every step you take is the right one.
This is especially increased if it is so impersonal that your decision will affect other people with you.

Build you a reputation in your community with something that distinguishes you from others, it is not a condition that no one has preceded you in it, but everyone should know you about this, so as not to waste the time of others, for wasting the time of others is a serious trait that cannot be underestimated.

6- Contradict What Others Say About Themselves

Do you want to stand out on LinkedIn? So don’t talk about work!

The advice of Kevin Systrom, founder of several successful projects, to his friend Mike Krieger, was a real lightning moment. Instead of posting your profile on LinkedIn and in various social media channels, as you are the “founder of major or successful projects” and do like most people do. Instead, write words about your personal life such as “I raised two equally wonderful little children and have one of the most wonderful women.”
Those simple words led to more interaction and comment with him than all of those articles combined.

Mark your messages to people. Find a little way to distinguish yourself. If you don’t think you’re good at it, find someone to train with or teach you these techniques, and educational content is now available to everyone, either paid and free, on websites or through educational videos.
We are still living in a good time despite all the news we read and hear, but we always thank God.

One simple, well-crafted sentence has the power to attract thousands of people to you and follow you.

People who are smart at short conversations don’t do these things

“Short conversations are the most talk we do.”

Susan Rowan, American writer, and speaker

One of the common concerns of people at work is the lack of social interactions with colleagues. Now that we’re back in the hybrid world of work (in and out of offices), we’ll be interacting more face-to-face again.

You must have short conversation skills to be good at social communication.

Fortunately, these skills can be learned.

Short conversations help you grow your relationships with your colleagues, and friends at work. It can help you create strong social connections that you may need in the future.
When you have brief conversations about things outside of work, these conversations enable you to connect with other people. This helps you be smart at work and build your confidence.
In order to be smart in short conversations, you must avoid five common speaking hurdles if you want to be good at it.

1- You Don’t Communicate

When talking to someone, don’t look at the floor, and don’t look at your smartphone. But look up there over their shoulders, and better yet, look directly at the speaker’s face. Be present… Please give them your 100% attention.
It is easy to see the short conversations as insignificant. On the contrary, it is more than just social etiquette or social kindness. The initial conversation is where how relationships begin and grow. Find ways to make a real connection and put some effort into it.

“Be genuinely interested in every person you meet, then everyone you meet will be interested in you too.”

Rashid Ogunlaro, life coach, speaker, author

2- Talking Controversial Topics

Do not talk about controversial topics that you may not be part of it. Stay away from them and don’t bring them up in short conversations.
You can talk about these topics in later, longer conversations, but don’t do it while you’re leaving work, or when circumstances don’t allow it. Choose something simple and something you are passionate to talk about. It could be the sport you play, the trip you’re planning, or the hobbies you have outside the workplace.

“Meeting new people and making new friends is one of life’s greatest pleasures. Conquer your fears and get out there where the people are.”

Tony Clark, former Major League Baseball player

3- Intervene And Disrupt

Resist the urge to interrupt the person who speaks in front of you. Timing is everything when it comes to conversations. Wait for the conversation to cool down before asking a new question or telling a new story.
Everyone wants to talk, but no one wants to listen. People are in need of you to listen to them and not interrupt them. It happens then with active listening, you will be better at short conversations. It’s not that difficult if you don’t interrupt the person speaking in front of you.

“Everyone you meet knows something you don’t. So learn from them.”

Bad. Jung, Swiss psychologist

4- Negative Nonverbal Communications

Short conversations may sound like you’re not saying anything substantial, but you’re speaking by your body language. We communicate more with others through our nonverbal communication than through our verbal communication. Body language provides you with insights on how to read others, and how others read you.
Make sure that you are communicating positively through your body language. Make sure to show positive gestures, facial expressions, and body movements. Notice that, unlike verbal conversations, body language occurs subconsciously, so don’t forget how to communicate through your body during short conversations.

“Since there is nothing better than having friends, never miss the opportunity to make them.”

Francesco Guicciardini, Italian historian and statesman

5- Talking A Lot About Yourself

We like to talk about ourselves more than others. The habit starts from our childhood when we are young, and then becomes normal when we are adults. However, know that people want a balanced conversation in which everyone talks about 50% of the time.
When someone is speaking, you should not focus on what you are going to say, nor on what you are going to respond to, but for the time being, just listen to them. Ask them questions to continue their conversation without interruption. Put yourself in their shoes. Get rid of the urge to “bragging” that you did such and such.

“I want to meet new people; I think we each have a story to tell. We should all listen to others.”

Kim Smith, former American actress

Conclusion

If you avoid these 5 common mistakes, you can be smart in short conversations. Make an effort to connect with others, avoid talking about controversial topics, and be sure not to interrupt others. Communicate with positive body language and don’t talk about yourself too much.

If you avoid these five preys, you will become a better and more respected speaker, and you will build more social bonds with others.

“Every new friendship can make you a new person because it opens new doors within you.”

Kate DiCamillo, American author

If you have a walk in the streets of the United States, most countries, and the Arab world, you always see pictures and advertisements for fitness and physical exercises. Besides Internet ads, ads inside hotels and also included in some universities.

But by contrast, for a country that is popular with their citizen’s longevity, and has very low rates of obesity. Besides that, ranks lowest among high-income advanced countries at 4.3%. You might be surprised to find that the Japanese don’t have much time to practice sports culture. Sports programs in Japan are not a big deal, and not many people have a gym membership. The Japanese rarely use their lunch break to go to the gym and if they do they are more likely to be seen as sports crazy.

In a recent Rakuten Insight survey of 1,000 Japanese citizens between the ages of 20 and 60, about half of those questioned revealed that they exercise rarely, once a month, or not at all. As they don’t have the time or simply don’t like to exercise much; most people don’t see exercise as part of their daily lifestyle.

What is taking place here?

And what does exercise look like in Japan?

If you take a closer look at what exercise means to the Japanese, you’ll find that the word is limited to intense exercise whether it’s in or out of the gym. But perhaps exercise takes forms that aren’t necessarily related to going to the gym and lifting weights, or running 5 kilometers a day.

Specifically, the exercise that Japanese people need is the type of exercise interwoven into our daily lifestyle: which is walking.

What the above surveys show that exercise is not important for good health, but that in the daily Japanese approach is just to move. Probably most non-Japanese people don’t see walking and movement as exercise. For your knowledge, Japanese adults walk an average of 6,300 steps per day, adult males in their twenties to sixties walk nearly 7,800 steps per day and women in their twenties to sixties about 6,800 steps.

Rural Japanese in particular are known for their walking culture, with a particular interest in incorporating movement into their daily lifestyle. Some rural prefectures in Japan have managed to reduce the high stroke rate by paving and incorporating more than 100 walking routes, and citizens now enjoy the highest longevity rates in the country.

“The basic thing we needed was to get people to walk. Everyone can do that. You walk, and you can talk to your friend, you do exercise and that helps build a wise community”

Japan Prime Minister

Most Japanese citizens live in walkable cities where public transportation is convenient, safe, and affordable, and many families do not own cars. As a result, when most people go to work, they walk. When people go to buy groceries, they walk. When people go out to dinner, they walk. It is an activity adopted every day by every generation: walking is as much a part of everyday life as breathing.

Your little steps are a way to improve your health

This is not a call against vigorous exercise in the gym. Personally, I love to play sports and spend a few hours a week running, cycling, and full-contact sports. I am drawn to sports such as gymnastics, tennis, equestrian, basketball, modern pentathlon, and others. I don’t doubt the benefits of good sweating exercise, and I find that it enhances my physical and mental health.

But high fitness culture can sometimes feel overwhelming, especially for those who aren’t used to it and overdoing it can lead to constant guilt. Watching the people around us or the ads we see every day makes us believe that reaching and maintaining a healthy weight is only available to dedicated people who lift weights constantly and make enough time for their daily run.

To be healthy, we do not need to continue to do hard exercise…. What we need is closer to us than that.. is to live a culture that is easy to us… that is the culture of walking.

New research on humans, links between happiness and altruism.

Let’s say you have $10 that you can spend either to benefit someone else or to benefit yourself. What course of action do you think will make you happier? A growing number of psychological research shows that, surprisingly, people are happier when they act for the benefit of others than when they act for the benefit of themselves.

For example, in one of the first studies to investigate this link, participants rated their level of happiness in the morning and were then awarded $5 or $20. One group of participants was assigned a personal spending status, in which they were instructed to either pay a bill, or a gift for themselves. The other group was assigned a positive social spending status, in which they were instructed to spend the money to buy a gift for someone else or for a charity. When all participants completed the task and reported being happy again at 5 p.m., the researchers found that those in the second group were happier — and it didn’t matter whether they earned $5 or $20.

This has been repeated many times by researchers, and is learning more about the conditions in which a person remains with the condition. For example, spending on others rather than yourself seems to make a bigger difference to your happiness when you know that spending makes a positive difference to the recipient. Furthermore, it can make a difference for you whether or not you have a personal relationship with the recipient. And it’s not just about spending money: non-financial acts of kindness done to benefit others also boost your happiness more than acts of kindness to yourself. In fact, helping others, not yourself, appears to be associated with greater happiness.

An important question that has received less attention from researchers is why helping others enhances your happiness more than benefiting yourself. A study was published in the Journal of Positive Psychology on this question. The researchers found evidence for a fairly simple explanation. The primary value involved in benefiting others, which is of no benefit to yourself, is that it builds our human connections with others.

According to several prominent psychological theories, our basic needs include the need to build such human connections. Of course, we also have other deep needs, such as demonstrating our competence, and taking care of our own affairs independently. But when it comes to comparing actions that benefit us with actions that benefit others, the main factor that makes the difference is that those that benefit others uniquely improve our experience of human connection.

The research authors tested this hypothesis in several ways. In one study, they had participants remember a time when they tried to boost their own happiness and a time when they tried to boost someone else’s happiness. In another study, they randomly directed participants to try to make themselves happy, to try to make someone else happy, or to try to socialize with others. In a third study, they presented participants with coins and gave them a choice between putting the coins in their parking meters or putting the coins in other people’s parking meters, and leaving the others with a note saying that they put money for their cars. In all three cases, behavior focused on making others happier was associated with greater happiness for participants, the reason being that in all three cases, participants remembered that there was a greater attachment to other people as a result of that behavior.

This finding is significant, as the research also reveals that people sometimes tend to underestimate the importance of human connections with others.

We tend to mistakenly believe that spending little money and time on ourselves will make us happier than spending it on others. We misjudge the impact of simple acts of kindness on others and ourselves. We think that talking nice to a stranger doesn’t matter – but it does. Thus, it appears to be an important means of enhancing our happiness that has been withheld from us.

Hopefully, by learning about these scientific researches and practical experience, we can reconsider the value we place in building our relationships with others – even if in very simple ways. By giving these human connections what they deserve, we have enhanced our happiness and their.

A friend of mine complained that one of my co-workers recently posted a photo on Facebook, making fun of people who have different views than his. I was disappointed but not surprised. This happens when you think you are right – to further support your position, others who disagree with you must …

It is much easier to do when your views are similar to a larger group because you have a majority standing with you – the strength is in the numbers. group thinking. It’s easy to criticize others when you feel a little risky of retaliation.

Social bullying is wrong, harmful, and divisive.

But the actor feels that his action is justified because he believes that his view is the only possible way. He wants to promote his point of view at all costs, even if it means rating, criticizing, and judging others.

This social phenomenon in corporations is no different from the influence of the Church in the Middle Ages. In this age of intellectual darkness, religious belief was dictating how people should think and act. Anyone who violates is labeled an outlaw and must be rehabilitated or persecuted. The trials that took place are an example that fueled mass hysteria, and the deaths of innocent men and women.

These may seem strange examples of companies, but they all share a common root system: a willingness to impose opinions on others and punish them for not complying with accepted text.

We don’t need more of this now. We need less, less because we live in unprecedented and extremely stressful times. But we all share a common goal: to get through this safely and build mercy.

When we are ridiculed or persecuted for the way we look, think or act, we shut up or bury ourselves even more and don’t fight back. In either case, the opportunity for open and honest dialogue diminishes as people solidify their positions, while the gap between them widens wider and deeper. The bigger the gap, the easier it is to argue. But no one wins an argument – there are only losers.

The way to bridge the gap is to be brave enough to ask, “What am I not aware of?”

It takes courage. Why? Because you have to make yourself weak. How do I? You have to admit that you don’t know everything. You run the risk of looking good by searching for the truth because you may discover that you are wrong or not know as much as you initially thought. You may even have to apologize, God forbid.

You may have to admit that those you persecuted for their views know something you probably didn’t. It’s insulting, and it hurts when you realize you were wrong. A person asks himself, “What do I not know?” He replaces arrogance with curiosity, judgment with frankness, division with the association, and argument with dialogue.

Life isn’t about being right – it’s about learning, growing, and finding your way to the truth.

A few years ago, my friend says, I started using the question “What do I not know?” When my boss asked me to build a relationship with another colleague who works in another department of my company. He said to me, “Get to know him.” I had my doubts because when I first met him at a social event, I found him a loud person, and unremarkable – and this kind of person is not suitable for my character – and I began to ask myself how you would overcome your impression of him at the party, and you will find a way of understanding between you at work.

We had an introductory meeting over the phone, and when we started the call, I said, “Why don’t we start talking about what we don’t know about each other?” He agreed, and we shared our professional and personal backgrounds and experiences and talked about the many stories, gains, and losses we’ve experienced within our different businesses. And the more we talked, the more we discovered how much we had in common, and got a glimpse into the true personality of each of us – how edgy he was, what made him scream so loud at the party. After an hour, I stopped thinking, “And I knew I could work with this guy.” We have collaborated in the few years that we have worked together and have remained good friends ever since.

It all started with a little curiosity.

My friend didn’t care when he offended his colleague or anyone else on Facebook. I believe that everyone has the right to express their views.

However, we do not agree that we have to be offensive in order to prove that others are wrong.

Our shattered world needs no further division. We need more therapy, tolerance of differences, and a desire to understand why a person’s thinking is different.
So, next time, before you pass judgment on someone, act on your incomplete information, and don’t assume that everyone thinks like you.

Ask yourself, “What do I not know about this situation, behavior, or person?”

Chances are you’ll find something of value and be glad you did. And in doing so, you will help make the world a little merciful.

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This question is one of the questions that always haunts you as a working parent. Every day, around three in the afternoon, it comes to your mind: “Well, what are we going to bring for dinner?”

Whether you receive this question in the form of a letter from your partner or during a marketing meeting, you are involuntarily doing, because dinner time is one of the delicate things of working parents and through it the immense pressures of the dual job of being revealed to the parent as employee and father or as employee and mother.

Why? Because the direct and clearly defined practical problem, which is meal preparation, actually involves a psychological, emotional, and physical problem as well, a problem that working parents experience in their greatest moments of weakness. With tiredness and fatigue at the end of a long working day, resorting to restaurant meals and easy-to-prepare food options, which will not do much good to your health, is very simple.

And after coming home on the way home from work, with our children’s bedtime approaching, it seems impossible to reunite the family at the same time around the same table. Your heart can’t force your child to eat broccoli because his body needs it, especially after you haven’t seen him for nine hours. You hope your days will end with the whole family sitting down to a normal, proper, nutritious, and nourishing meal, but your experience at night leaves you feeling bewildered, stressed, and guilty. You’re not alone, many, if not most, working parents experience the same thing.

Fortunately, there is a better way forward. With a multidimensional approach to tackling the problem, you can go a long way in taming the logistical aspects, reducing your sense of stress, and eating more family. Using simple and specific techniques. We point out 13 of the most effective approaches below.

Look At The Big Picture And Take Charge

Make it a priority. It’s important to complete the budget report, fix the car, prepare for the big client meeting, prepare your child’s school uniform, and do other things. Your schedule is full, the duties you have to do are endless, and many things take priority. If you want to have a family dinner, you should give it the same importance. This may involve a change in thinking, and making family meals an important part of your daily lifestyle (and if you want more convincing in this aspect, check out the scientific studies showing that children who eat with their parents are less likely to become addicted in the future). And one simple and practical step that will help you: From Outlook or Google Calendar, select the evening hours when you want to eat with your family, as well as the times you will devote to buying food and preparing food. When these details are recorded as “official” input, you are more likely to actually get them.

Be serious, and take the pressure off. Chances are that when you think of ‘family dinner’, you imagine a hot dinner cooked with love at home and served in the evening on beautifully decorated plates. Reframe your expectations and let go of that stress. Perhaps commit to meeting for a meal once a week, say every Friday evening. It might be a family breakfast instead of dinner if the school and work schedule helps. It’s okay if the meal itself includes items cooked in the microwave, leftovers, or paper plates. Perfection is not our goal here. Our goal is to eat together on a regular basis.

Enact new laws. Your five-year-old refuses to eat vegetables, your seven-year-old wants pasta without sauce, or they both might ask for cold chips instead of what you give them. But your double job as a working trustee is tough enough without working as a fast-food chef or diplomatic negotiator, so leave those two jobs for today, and make some new hard and fast rules. Everyone gets the same meal: no substitutions, no changes. If you choose not to eat the food served at this meal, you can wait until the next meal. And if you complain, you can wash the dishes. Establishing and sticking to this new system will not be easy, but if you take a firm stance, meals will become easier and more enjoyable from now on.

Mastering The Food Portion

Be ready. It would be impossible to prepare any meal, especially under time pressure, if you did not have the basic kitchen utensils. Do you want a list? Open the New York Times “Modern Pantry” page and store all items listed under “Essentials”.

Save time wherever you can. As a working father or mother, time is the rarest thing you have, and you’re trying to squeeze family meals into your already full schedule. Be efficient. Buy chopped fruits and vegetables. Put essential foods on Amazon’s automatic reorder service. Try a grocery delivery service. (Yes, these can be pricey, but they are much cheaper than ordering indoors.) Once you get home, before you even take off your coat or put your laptop bag in the corner, turn on the oven or put a bowl of water on the hot surface. What will you bake or boil? Who knows! But once your kids are seated in the right place, and you’re back in the kitchen, you’re ready to start cooking.

Snack strategically. If you get hungry when you leave the workplace, or if the kids are on your way home, you may be tempted to turn to the takeaway menu, instant foods, and other similar options. Instead, keep some non-perishable snacks (dried fruits and raw nuts) in the work bag and in the car, and put some healthy appetizers (carrot chunks with hummus and low-fat cheese) aside during the cooking process. This will make everyone happy so that you can enjoy your main meal in peace together.

Use the “add a healthy ingredient” approach. If you’re going to be late for work and decide to grab a burger on your way without leaving your car, don’t torture yourself. Sure, this isn’t the best time for you in terms of cooking or nutrition, but we’re dealing with reality here. If there’s a way to make things better, serve the takeaway with some carrots, oranges, and a glass of milk, and you’ll have a quick meal packed with vitamins A, C, and calcium. Add a healthy ingredient and don’t blame yourself.

Assign each person a job. The more your family members are involved in preparing the family meal, the more likely they are to enjoy it, feel proud of finishing it, and feel like it is their meal. While preparing dinner, have your little one put the napkins on the table or have your second child flip the salad. Or let the kids prepare the meal themselves. To give them some ideas, show them a book called 20 Recipes Kids Should Know, a simple and detailed cookbook written by a 12-year-old (her high school sister took the photos). If a 12-year-old can write a great cookbook, your 10-year-old can work with the steps outlined in it.

Make an emergency meal. An omelette and salad, a frozen burrito, and a piece of fruit. A bag of frozen vegetables cooked in the same water as the pasta and served with sauce from a saucepan. It doesn’t matter what your five-minute meal is, you know your kids are going to eat, but make sure you get a meal like this, it will help you when you need it, and you’ll feel like you’re in control as the family meal declines.

Make Your Time At The Table More Powerful And Fun

Give her a name. Call the meal whatever name you like, “family dinner,” “our family meal,” “eating in the dining room,” or “sitting together, all fine,” and make the name something and don’t change. The name indicates the meaning and significance of the meal and makes even the simplest and quickest of dinners seem part of a wonderful family ritual.

Focus on behaviors as much as on food. You don’t have to set the table with separate forks for meat and fish or expect your four-year-old to wash his hands after eating, but you can use occasional family meals as a way to teach and emphasize the importance of respect and eating etiquette. Encourage your children to wait until everyone is seated to eat, not to interrupt someone telling a story, to use napkins, and to thank the person passing them the sauce. Think of life at the family table as preparation for adulthood.

Make it a happy moment. For a family meal to be successful, it should seem like a haven from the experiences of the day, a reward rather than a job. Keep things positive: Use this time to share any good news, talk about plans for the weekend, such as an upcoming visit from Grandma, and start comments with happy opening phrases like “The funny thing that happened today…”. Don’t ask the children about the engineering test they took yesterday, but let them decide what they are going to talk about.

Make your session short. End-of-the-day events can be challenging for kids of all ages. They get tired, have a shorter attention span than adults, and good behavior wears off quickly. But family meals don’t have to be long to have an effect. What is important is its regularity and quality. When starting your new routine, make sitting together for just 15 minutes around the table a goal. Time will naturally begin to increase as your sons and daughters get older, and the more you practice communicating on the sidelines of shared meals, the more it becomes an essential and indispensable habit for the whole family.